FAQ — Frequently Asked Questions

Our Products

What are your products made of?
Our t-shirts are made from premium cotton (100% cotton or a cotton/polyester blend depending on the style), printed using high-quality direct-to-garment (DTG) technology. Tote bags are made from natural cotton, and mugs are ceramic with dishwasher-safe printing.

Are your sizes standard?
Yes, we follow standard European sizing. You'll find a size guide with measurements in centimeters on every product page. If you're between sizes, we recommend sizing up.

Are the colors accurate to the images?
We do our best to ensure color accuracy, but slight variations may occur depending on your screen settings and the printing process. DTG printing on fabric may appear slightly softer than the digital preview.

Production & Shipping

How does print-on-demand work?
Every product is printed and made to order after your purchase. We don't hold physical stock — this allows us to offer exclusive designs while minimizing waste. It's a sustainable, quality-first model.

How long does it take to receive my order?
Production: 3–5 business days
Shipping to Europe: 7–12 business days
Rest of the world: 10–20 business days
Total estimated delivery is 10–17 days for Europe and 13–25 days worldwide.

Is shipping included in the price?
Yes, shipping is generally included in the listed product price.

Can I track my order?
Yes. You'll receive a tracking email as soon as your order ships. Use the link in the email to follow your delivery in real time.

Do you ship outside the European Union?
Yes, we ship worldwide. Please note that orders outside the EU may be subject to customs duties or import taxes, which are the responsibility of the recipient under local regulations.

Returns & Refunds

Can I return a product if I don't like it or ordered the wrong size?
Since every item is made to order, we don't accept returns or exchanges for change of mind or sizing errors. Please check the size guide carefully before purchasing.

What if my product is defective or damaged?
If you receive a defective, damaged, or misprinted item, we'll send you a free replacement or issue a full refund. Contact us within 14 days of receiving your order with a photo of the issue at: avitalmerkler1@gmail.com

Payments & Security

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods available at checkout.

Is my payment information secure?
Absolutely. All payments are processed through Shopify Payments with SSL encryption. We never store your card details.

Contact Us

How can I reach you?
You can chat with us directly on the website or email us at avitalmerkler1@gmail.com. We typically respond within 1–2 business days.